Tools

 

IonConfigTool – Device Management Utility

  • Allows for automated discovery of all your IONODES equipment
  • Batch IP address change
  • Remote firmware updates
  • and much more…

Download v2.6.2.4


RMA Process

  • If a customer should require returning a product to IONODES for credit, repair or advanced, we require that the customer follow the following steps:
  • Download the RMA form from: IONODES_RMA_FORM.xlsx
  • Fill out all fields of the RMA form and email to support@ionodes.com.
  • The RMA team will evaluate the RMA request and provide an RMA number when the RMA is authorized.
  • Customer must return the products, following guidelines indicated in the RMA form.
  • IONODES will issue repair, replacement or credit once the RMA return is processed.