Tools
IonConfigTool – Device Management Utility
- Allows for automated discovery of all your IONODES equipment
- Batch IP address change
- Remote firmware updates
- and much more…
RMA Process
- If a customer should require returning a product to IONODES for credit, repair or advanced, we require that the customer follow the following steps:
- Download the RMA form from: IONODES_RMA_FORM.xlsx
- Fill out all fields of the RMA form and email to support@ionodes.com.
- The RMA team will evaluate the RMA request and provide an RMA number when the RMA is authorized.
- Customer must return the products, following guidelines indicated in the RMA form.
- IONODES will issue repair, replacement or credit once the RMA return is processed.
