{"id":10589,"date":"2021-01-04T19:49:54","date_gmt":"2021-01-04T19:49:54","guid":{"rendered":"https:\/\/staging.ionodes.com\/processus-dautorisation-de-retour-de-marchandise\/"},"modified":"2025-04-10T18:41:31","modified_gmt":"2025-04-10T18:41:31","slug":"processus-dautorisation-de-retour-de-marchandise","status":"publish","type":"post","link":"https:\/\/www.ionodes.com\/fr\/processus-dautorisation-de-retour-de-marchandise\/","title":{"rendered":"Processus d&rsquo;autorisation de retour de marchandise"},"content":{"rendered":"<h3 style=\"text-align: center\">Processus d&rsquo;autorisation de retour de marchandise (RMA)<\/h3>\n<p>Si un client a besoin de retourner un produit \u00e0 IONODES pour un cr\u00e9dit ou une r\u00e9paration, nous demandons au client de suivre les \u00e9tapes suivantes :<\/p>\n<ol class=\"jf-typo-list icon\">\n<li class=\"list-circle\">T\u00e9chargez le formulaire RMA \u00e0 partir de: <a class=\"download\" href=\"https:\/\/www.ionodes.com\/wp-content\/uploads\/2021\/01\/IONODES_RMA_FR_FORM.xlsx\">IONODES_RMA_FR_FORM<\/a><\/li>\n<li class=\"list-circle\">Remplissez tous les champs du formulaire RMA<\/li>\n<li>Envoyez le formulaire RMA via courriel \u00e0 <span lang=\"EN-US\"><a href=\"mailto:support@ionodes.com\">support@ionodes.com<\/a><\/span><\/li>\n<\/ol>\n<p>L&rsquo;\u00e9quipe RMA \u00e9valuera la demande et fournira un num\u00e9ro RMA lorsque la demande sera autoris\u00e9e. Les clients doivent retourner les produits en suivant les directives indiqu\u00e9es dans le formulaire RMA. IONODES \u00e9mettra une r\u00e9paration, un remplacement ou un cr\u00e9dit une fois le retour de marchandise sera trait\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<hr>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ceci est le guide du processus d&rsquo;autorisation de retour de marchandise pour retourner un produit \u00e0 IONODES pour un cr\u00e9dit ou une r\u00e9paration.<\/p>\n","protected":false},"author":3,"featured_media":10543,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-10589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outils-et-documentation"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/posts\/10589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/comments?post=10589"}],"version-history":[{"count":6,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/posts\/10589\/revisions"}],"predecessor-version":[{"id":11913,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/posts\/10589\/revisions\/11913"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/media\/10543"}],"wp:attachment":[{"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/media?parent=10589"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/categories?post=10589"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ionodes.com\/fr\/wp-json\/wp\/v2\/tags?post=10589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}